THE SCOPE
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Responsible Gaming Analyst to join its Compliance team.
As Responsible Gaming Analyst you will be responsible for the supervision and care of at-risk gamblers according to the established monitoring protocol.
YOUR ROLE
Analysis and management of at-risk gamblers:
- You are the escalation point for Customer Service and Risk&Fraud teams regarding Responsible Gaming contacts.
- You analyze players identified in the various monitoring processes (software, Customer Service feedback…) and establish an initial risk assessment with your manager.
- You contact players identified as having a gambling problem. You directly deal with the online.be sites, and via your manager for the offline and international divisions.
Monitoring of our internal detection tool:
- You are responsible for the proper functioning and continuous improvement of the tool.
- You assess gambling risks and report to your manager.
Participation in the overall company strategy and the Responsible Gaming team:
- You implement in a practical way the strategy plans developed by the Responsible Gaming Manager.
- You evaluate the effectiveness and viability of the plans put in place, particularly in terms of convergence with the Customer Service and Risk&Fraud plans.
- You submit proposals for improvement (technical, operational) in line with the G1 strategy and with the aim of ensuring the continuous improvement of the team.
YOUR PROFILE
- Bachelor’s in psychology, social work, teaching
- Minimum of 5 years’ professional experience in a similar position
- Experience in customer care and/or Risk&Fraud (ideally)
- Fluent in Dutch and French, knowledge of English and German is an asset
- Good oral and written communication skills
- Good analytical skills
- General knowledge of local and international online gaming regulations
- General knowledge of Data Protection obligations (GDPR)
- Basic knowledge of information security concepts (ISMS)
- Knowledge of laws and regulations regarding the protection of players against the risks of addiction (Responsible Gaming) is a plus
- Good computer skills
WHAT WE OFFER
As well as having a unique experience - centered around our values of pleasure, team spirit, performance, boldness and integrity - alongside 1,200 employees around the world, we offer:
- the opportunity to contribute to the international development of a family company from Liège
- the chance to take part in a human and entrepreneurial adventure within a solid group
- a friendly work environment that is adapted to reaching optimal performance
- leadership by talents, values, trust and autonomy
- the opportunity to progress and specialize with our internal mobility system
- a competitive salary package with several perks
- The possibility to work remotely up to 50% for a good work-life balance
THE INTERVIEW PROCESS
Gaming1's NEWS
The Gaming1 Belgian hub moved to the heart of the Ardent City in 2021. Immerse yourself in our offices.
We are certified Top Employers 2025! We are the first game of chance company (casino, sports betting and poker) to receive this certification, among some 80 companies certified in our country, and including only 15% in Wallonia.
The health of our employees is our priority, we offer 50% remote working. Various activities are organized throughout the year, such as giving blood in the building’s courtyard, teambuilding days and the #loveyourhealth program which gives employees the opportunity to take part in various sporting activities.
More, the perks card offered to all Gaming1 employees. Browse the list of reductions.
