THE SCOPE
With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained growth, Gaming1 is looking for a Responsible Gaming Analyst to join its team in Romania.
As Responsible Gaming Analyst you will be responsible for the supervision and care of at-risk gamblers according to the established monitoring protocol.
YOUR ROLE
Analysis and management of at-risk gamblers:
- You are the escalation point for Customer Service and Risk&Fraud teams regarding Responsible Gaming contacts.
- You analyze players identified in the various monitoring processes (software, Customer Service feedback…) and establish an initial risk assessment with your manager.
- You contact players identified as having a gambling problem. You directly deal with the online.be sites, and via your manager for the offline and international divisions.
Monitoring of our internal detection tool:
- You are responsible for the proper functioning and continuous improvement of the tool.
- You assess gambling risks and report to your manager.
Participation in the overall company strategy and the Responsible Gaming team:
- You implement in a practical way the strategy plans developed by the Responsible Gaming Manager.
- You evaluate the effectiveness and viability of the plans put in place, particularly in terms of convergence with the Customer Service and Risk&Fraud plans.
- You submit proposals for improvement (technical, operational) in line with the G1 strategy and with the aim of ensuring the continuous improvement of the team.
