RISK & FRAUD OPERATIONS MANAGER (LIEGE/MALTA)

  • Belgium
  • LIEGE/MALTA
  • Product

THE SCOPE

GAMING1 group is the Belgian leader in games of chance (casinos, sports betting and poker) both landbased and online. The group is growing and aims to become a world leader in the regulated online gaming markets through the development of its own technology and its omnichannel approach.

GAMING1 in 2019 it is more than 1,200 employees including 270 people at the headquarters in Liège (Belgium) and  25 people in Paceville (Malta), our international coordination centre.

We are looking for a Operations Manager to join our Risk & Fraud departement.

 

THE MISSION

GAMING1 is looking for an Operations Manager to successfully lead the operation of our Fraud teams across our Belgian (Liège) and Maltese (Paceville) offices. You manage, lead and motivate the Fraud Operations Teams to achieve high employee engagement and deliver high performance.

  • You are responsible for the procedures and methods in order to optimize the service provided by the Risk & Fraud teams
  • You ensure the quality of service provided to players, casino clients/partners and others B2B respects KPIs (fraud rate, response time, ...) and other Operational Levels Agreement (Internal and External)
  • You organize the operations of both our Belgian and International R&F GAMING1 teams (timetables, task planning, etc.)
  • You evaluate resources and validate (in agreement with the Compliance Director) the recruitment of team members
  • You ensure the continuous evaluation of the performance of the members of the teams and assess the Team Leaders
  • You perform regular briefings on different business-related topics (results, strategy, changes)
  • You set up and maintain internal reporting procedure and to the rest of the business (fraud rate, authentication time, suspicion alert reports, etc.)
  • You are the escalation point of contact, you advice and decide in the treatment of problematic players
  • You ensure compliance of the processes implemented within the Risk & Fraud department in terms of player acceptance (Due Diligence), monitoring of transactions, validation of earnings, activity reports (anti-money laundering report and others).
  • You ensure training, supervision, and operational support for Risk & fraud teams of our partners or client casinos

YOUR PROFILE

  • Extensive experience of operations management, ideally in a gaming industry
  • Understanding of the drivers of security, fraud and operational performance
  • Ability to motivate staff
  • Highly developed communication skills and an ability to build and maintain working relationships
  • Numerate with an analytical mind
  • Ability to manage senior stakeholders in pressure situations to deliver results to tight deadlines
  • Demonstrable experience of driving efficiency (including cost, use of technology, etc.) whilst delivering a “best in class” customer experience
  • Powerful influencing and problem-solving skills with proven track record
  • Knowledge of key legislation, regulatory bodies and best practices
  • Fluent in French and English
  • Willing to relocate Belgium and/or share your time between Belgium and Malta

 

OUR OFFER

More than a job, we are offering you the opportunity to flourish in a young and fun environment at the cutting edge of technology. The goal of our teams is to provide the most unique and fun experience possible for our players. At GAMING1, your skills will be valued, and along with your colleagues, you will actively participate in the creation and consolidation of a young company that constantly pushes the limits of technology to create fascinating games.

 

JOINS US !

Can you see yourself in this role and think this is a once in a lifetime opportunity? If so, don't let this chance pass you by. Show us what you can do! We can't wait to receive your application and will get back to you as soon as possible.

Send your resume at [email protected]

 

Apply for RISK & FRAUD OPERATIONS MANAGER (LIEGE/MALTA)

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