BETTING CRM STRATEGIST (LIEGE)

  • Belgium
  • Liège
  • Marketing

THE SCOPE

As Betting CRM Strategist, you will work closely with our lifecycle strategists and with the rest of the Promotion team to support and help implement and enhance the overall CRM strategy for the GAMING1 brands.

The main responsibilities of the role will include assisting with campaign creation, execution, optimization and analysis for all sports campaigns across our brands. You will also handle the settling of any manual promotion and be responsible for actioning any campaign amendments when needed. You will be naturally analytical and highly attentive, ensuring a good level of targeting, testing and reporting is applied across all campaigns. 

Focused on fun and innovation, you’ll ensure that we build and maintain a best-in-class customer experience throughout the player lifecycle.

Reporting to our CRM&Loyalty Manager this role will have significant customer impact, bolstering customer experience and engagement.

 

THE MISSION

  • Methodically create and optimize CRM campaigns in conjunction with the sporting calendar and product launches
  • Work closely with our Betting department and Customer Service team to respond to any technical issue that may arise
  • Work with our Betting teams at peak times and be able to react to the ever changing sporting landscape as events unfold. Keep in close sync with them to target high-profile events with attractive price boosts in an effort to claim share of market during peak activity periods
  • Transform briefs from other stakeholders into customer-centric experiences (innovative and relevant) that drive commercial outcomes across our brands with the rest of the team to create and execute engaging multi-channel campaigns that drive daily actives, retention and MoM commercial uplift.
  • Help with weekly campaign reporting and analysis, confidently dissecting the data, providing recommendations and key takeaways
  • Help to create an engaging cross sell experience that is mirrored and tracked across all touchpoints and channels
  • Drive our customer base to wager on different product verticals to drive share of wallet through multi-product CRM campaigns
  • Maintain a strong team ethic and help and support your colleagues when required
  • Conduct analysis of our competitor’s offers as and when needed

THE PROFILE

  • Master’s degree in Digital Marketing or equivalent
  • Minimum 3 years of CRM professional experience, ideally in sports betting landscape
  • Experience using a CRM platform is a strong advantage (Optimove)
  • Passion for the customer and putting them at the heart and center of all work
  • Good understanding of CRM strategies and practices
  • Strong knowledge of Sports product (local and international)
  • Experience using different marketing channels (email, SMS, web/push notifications, …)
  • Analytical and extremely organized with a passion to drive optimization through quantitative and qualitative insight

 

OUR OFFER

More than a job, we are offering you the opportunity to flourish in a young and fun environment at the cutting edge of technology. The goal of our teams is to provide the most unique and fun experience possible for our players. At GAMING1, your skills will be valued, and along with your colleagues, you will actively participate in the creation and consolidation of a young company that constantly pushes the limits of technology to create fascinating games.
 

JOIN US !

Send you resume and letter of motivation to [email protected]

Apply for BETTING CRM STRATEGIST (LIEGE)

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